Privacy Policy

Privacy Policy

Personal Information

From May 2018 a new set of regulations were passed that ensures all of our personal information will be protected. The General Data Protection Regulations (GDPR) replaces the previous Data Protection Act of 1998 and brings the regulations up to date helping to protect our personal information from our ever expanding digital footprint.

At various times during your interaction with Peterborough Acupuncture and Wellness Clinic, you will be asked to provide personal information. This document tells you what information we request and why we need it, what information is stored, and how we process it.

By using this website or sending us an email you consent to the collection and use of information by Peterborough Acupuncture and Wellness Clinic.

Your Initial Consultation

We require your full name, address and date of birth so that we can identify your medical correctly (as these are legal documents) and also to identify you correctly in any necessary correspondence with 3rd parties that you request. Should your name or address change, it is important that you let us know so that we can ensure your records are updated.

We request your email address and/or telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or relating to your treatment at Peterborough Acupuncture and Wellness Clinic. Should these details change, it is important that you let us know so that we can ensure your records are updated.

We do NOT share or pass on these personal details to any 3rd party, and we do NOT send out any marketing material.

You are not obliged to provide your email address or telephone contact details, and if, subsequently, you would like us to remove your email address and telephone number(s) from our records, let us know, and we shall do so within 5 working days. Please note that without this information, we would be unable to contact you should we need to inform you of a change to your appointment in the event that your therapist is unavailable to see you.

Names and contact numbers are stored to the therapists smartphone for communication regarding appointments and queries only. If you would like your number to be removed from the therapist smartphone, let us know, and we shall do so within 2 working days.

Your Medical Records

We are legally required to record essential clinical information that we take from you during your initial consultation and each subsequent appointment to enable us to make an accurate diagnosis of your problem(s) and to formulate an appropriate treatment and management plan. These records are held on paper, not in electronic form, and you may request a copy at any time. We aim to provide you with a copy within 5 working days of your request and will always comply with the statutory maximum of 30 days. There is no charge for a copy of these records. Your records are not shared with or passed on to any 3rd party unless upon your request, e.g. for insurance purposes. If a letter of attendance is required for insurance purposes this can be provided at no extra cost within 5 working days.

We store records in paper form in a locked filing cabinet, within a locked room, accessible only to therapist at Peterborough Acupuncture and Wellness Clinic. Statutory minimum storage times for medical records and associated correspondence are seven years after the date of the last appointment. In case of minors records must be kept until the patient reaches the age of twenty-five (seven years after reaching eighteen).

Data Protection

We reserve the right to make changes to this privacy policy without notice. Any changes that are made to this privacy policy will be reflected on the website page and hard-copies available in clinic. If you feel that Peterborough Acupuncture and Wellness Clinic have not managed your personal information correctly, please contact us, and we shall endeavour to address your concerns immediately.

Links to other Websites

This website may, from time to time, provide links to other websites. Peterborough Acupuncture and Wellness Clinic has no control over such websites and is no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

For Further information regarding the storage and processing of your personal data, or if you feel that there is an error in the data we hold, or if you would like us to remove your details, please contact the clinic, on 07888 652204 or via peterboroughacupuncture@mail.com.

Amy Popely BSc (Hons) MBAcC
Peterborough Acupuncture and Wellness Clinic